Services

Microtronix offers a variety of technical services. Below is a brief description of what we can do for you. If you need more details on any of the items below, feel free to contact us.

Calibration Services
Microtronix provides Test System Calibration both here in London Canada or at your site. We also provide a Calibration service for your Microtronix Artificial Ear and Artificial Mouth. Just ship them to us and we will look after it. Our calibration can be traceable to National Institute of Standards and Technology (N.I.S.T.) standard.

Technical Support
Technical support at Microtronix is not like other hi-tech companies. We will never put you in phone queue waiting for the "next available staff member" like certain other companies who's name starts with "Micro". New equipment is given a generous measure of free support. We do bend over backwards to keep you going. After that we have a number of ways to look after your support needs that keep your up time high and your budget low. See Technical Support for more information.

Upgrade/Repair Services
Like all technology sometimes our equipment needs an upgrade or very rarely repair. Usually it is simpler to send it back to us for a quote. We will evaluate what is wrong and get it back to you in short order. Most repair jobs can be turned around within five working days.

We are offering Controller PC system software update and operating system upgrade to Windows 7.

Custom Services
Our staff has a wealth of knowledge and experience in the field of equipment testing. We can modify any of the Microtronix standard software products, like country kits programs to be exactly the balance of speed and test requirements that you need. Our hardware can also be modified for our customers needs.

If you have a special project that needs doing we would be happy to evaluate it and let you know how we can help. Our competencies include custom hardware/board design, test fixture development, embedded controllers, DSP software and Windows device drivers and application development.

Installation Services
If you feel more comfortable having our staff set up your Microtronix equipment we would be happy to visit. This is also an excellent time to have a training course for your operators and technicians. Contact your sales representative to make arrangements for installation.

Training Services
Training in the operation, servicing, calibration and programming of our equipment is available at the Microtronix facility in London Ontario Canada or we can send a technical stuff to your premises. (This latter option is sometimes more popular for our customers located in more southerly countries in the months of December through March when the Canadian winter is upon us.)

We have a curriculum for a three day and a five day training course however we make sure that your people cover the areas most applicable to their needs.